Our Team Management

Total IT's team shares a common passion for service excellence and using technology to keep our clients connected and empowered

Our Executive Management Team

Through his dedication, Total IT was a finalist for Brights Sparc Best Support for Technology Companies award and has achieved year on year growth.

CEO

Steve Dunmall

Steve founded Total IT in 2006, bringing with him his IT knowledge and experience from working at Small corporates to multi billion pound corporations.

Executive Director

Amy Pritchett

Amy heads up the Business Management team, ensuring our clients many requests are answered, ensuring meetings happen on time with clear agendas.She manages the finances and has helped us grow into a profitable customer service focused company.

Head of Business Development

Emma Wilkinson

As Head of Business Development, Emma leads both the Business Development and Customer Success teams, driving strategic growth and ensuring exceptional client engagement. With a strong background in executive support and a sharp eye for detail, she brings a unique blend of insights and relationship-building expertise to the role. Emma is passionate about delivering value to clients and fostering long-term partnerships that support the company’s evolving goals.

Head of Operations

Charlotte

Charlotte is our Head of Operations, overseeing the smooth delivery of services and internal processes across the organisation. With a strong focus on efficiency and collaboration, she ensures that operational standards are upheld while supporting strategic growth. Charlotte brings a wealth of experience in managing complex projects and internal reviews and plays a key role in aligning our operational capabilities with client expectations.

Our Business Management Team

Customer Service Manager

Nicola Browes

Nicola manages the day to day operations of the customer service team. She brings knowledge and dedication, ensuring that her team are providing quality quotations and advice to all of our clients. She likes to delve into client accounts, ensuring they are reviewed consistently and are not paying for anything extra.

Service Desk Manager

Shaan Alam

As Service Desk Manager, Shaan leads the frontline support team, ensuring swift and effective resolution of technical issues across the organisation. With a strong focus on service quality and operational reliability, Shaan plays a key role in maintaining system integrity and supporting both internal teams and client-facing platforms

Office Manager

Toni Stephens

Toni is our Office Manager, responsible for the smooth running of day-to-day operations across our offices. With a background in finance and administration, Toni ensures that our workplace remains efficient, well-organised, and welcoming. She is a central figure in coordinating internal activities and supporting cross-departmental collaboration.

HR Manager

Ishani Sandanayake

As HR Manager, Ishani oversees all aspects of human resources, from recruitment and employee wellbeing to compliance and policy development. Her proactive approach and people-first mindset help foster a positive and inclusive workplace culture, ensuring that our team remains engaged and supported.