Managed IT Support from Total IT
|
As the service delivery manager it is my task to ensure Total IT offers market leading IT support services that allow you to concentrate on your core business. Encompassing everything that name would suggest, you can leave all your technical IT network issues to our team. Using the latest productivity boosting technology, we will help your infrastructure reach peak efficiency.
With the support of my team we can offer a range of support as can be seen in the sub menu at the top of this page. To contact me please use the contact specialist button on the right hand side. An overview of IT Support Our support services are billed on an all-inclusive basis, so there will be no nasty surprises in that respect. Knowing exactly what your bill will be each month allows you to forward plan. We will support you whilst liaising with 3rd party suppliers and you are kept in the loop at all times. Setup – We get you moving with our best foot forward through a comprehensive and diligent initiation process. Helpdesk Support – Round the clock support 7 days a week, our technical experts are there to solve your issues and with robust Service Level Agreements in place, you can be sure that all support cases are treated with appropriately swift response times. Monitoring – Total control and instant access is made possible by our innovative monitoring platform. Onsite Support – Our Support 2.0 services cover engineer visits for both proactive and reactive reasons. Whilst we strive to resolve problems remotely, there will be occasions where a site visit is necessary. Account Management – Maintaining high levels of infrastructure performance, our skilled team are there to monitor streams of live data to stop problems in their tracks. Our experienced account management team is service orientated and has the knowledge to fully understand your business needs. There is no need to worry that if an issue arises, that no one will take ownership of the problem. Our team is dedicated to ensure a speedy and effective resolution to anything that presents itself. IT Roadmap – Focusing on strategic goals, we provide you with a report of your current infrastructure status and plans for future goals. Reporting – Complete transparency in everything we do is illustrated by our thorough monthly reports. With responsibility comes accountability and we embrace it. |
|